You can enable your customers to subscribe to two types of customer alerts by email: price
change alerts and in-stock alerts. For each alert type, choose whether to enable users to
subscribe to it, and select the email template to use. Also, select a sender display name, which
applies to both alert types.
When price change alerts are enabled, a “Sign up for price alert” link appears on every product
page. Customers can click the link to subscribe to alerts related to the product. Guests are
prompted to open an account with your store. Whenever the price changes, or the product goes
on special, everyone who has signed up to be notified receives an email alert.
The in-stock alert creates a link called “Sign up to get notified when this product is back in
stock” for every product that is out of stock. Customers can click the link to subscribe to the
alert. When the product is back in stock, customers receive email notification that the product
is available. Products with alerts have a Product Alerts tab in the Product Information panel
that lists the customers who have subscribed to an alert.
To set up product alerts:
1. On the Admin menu, select System > Configuration. Then in the panel on the left, under
Catalog, select Catalog.
2. Click to expand the Product Alerts section, and do the following:
a. To offer price change alerts to your customers, set Allow Alert When Product Price
Changes to “Yes.”
b. Set Price Alert Email Template to the template that you want to use for the price alert
c. To offer alerts when out-of-stock products become available again, set Allow Alert When
Product Comes Back in Stock to “Yes.”
The “Sign up to get notified when this product is back in stock” message appears only when
Inventory Stock Options – Display Out of Stock Products is set to “Yes.”
d. Set Stock Alert Email Template to the template that you want to use for product stock
e. Set Alert Email Sender to the store contact that you want to appear as the sender of the
3. When complete, click the Save Config button.